Privacy Policy

CAPE KINGDOM NUTRACEUTICALS PRIVACY POLICY

READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF OUR SERVICES.

YOUR CONTINUED USE OF THIS WEBSITE AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE OR OUR SERVICES IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO USERS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.

Clause 1: Privacy Policy

1.1. Definition of Personal Information

For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy, and confidentiality of Personal Information in our possession.

1.2. Balancing Privacy and Business Interests

In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

1.3. Information Collection

In utilising our website, using our services, or otherwise submitting information through a lead generation service, users may be asked to provide the following Personal Information:

  • Email: Emails are collected only if the user subscribes to the newsletter.

1.4. Limiting Personal Information Collection

We will attempt to limit the types of Personal Information we process to only that which you consent to (e.g., in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, lead generation, MMS, and other mobile services). By agreeing to this Privacy Policy, you consent to the processing of your information as required by law. Where necessary, we may seek specific consent in the future.

1.5. Sensitive Information

We will not collect, use, or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or as permitted by law.

1.6. Use of Personal Information

By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to the provision of marketing-related services.

1.7. Security Measures

Although absolute security cannot be guaranteed on the internet, we have reasonable technical and organisational security measures in place to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction, or unauthorised access.

1.8. Ongoing Security Improvements

While we cannot ensure or warrant the security of any Personal Information you provide, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

1.9. Storage and Transfer of Personal Information

We store your Personal Information directly or on a central database and may transfer it as needed.

1.10. Data Retention

Your information will not be stored for longer than necessary for the purposes described in this Privacy Policy or as required by applicable legislation.

1.11. Access to Personal Information

Only our employees, representatives, and consultants who need to access your information will do so, and they are bound by reasonable confidentiality obligations.

1.12. Monitoring of Submitted Information

We have the right, but are not obliged, to monitor or examine any information or materials you submit to us for publishing on the site. You are solely responsible for the content of the materials you publish.

1.13. Age Restrictions

We do not accept users under 18 years of age or those without the relevant capacity to be bound by this Privacy Policy.

1.14. Sharing of Personal Information

We will not sell, share, or rent your Personal Information to any third party or use your email address for unsolicited mail. Any emails sent by us will only be in connection with the provision of our services and/or marketing.

Clause 2: Log Files

2.1. Information Collected

When you visit the website, even without creating an account, we may collect information such as your IP address, ISP (Internet Service Provider), browser, website referrer, pages visited, and other technical data (e.g., operating system, language settings). This is aggregated, anonymous data that does not identify you specifically but may be combined with other information to identify you.

This data is not shared with third parties and is used only within the company on a need-to-know basis. Any individually identifiable information related to this data will never be used differently without your explicit permission.

Clause 3: Disclosure of Personal Information

3.1. Non-Disclosure to Third Parties

We do not disclose your Personal Information to anyone outside the company.

Clause 4: Cookies

4.1. Use of Cookies

We use cookies on our website. A cookie is a small piece of information stored on your computer or smartphone by the web browser. The two types of cookies used are:

  • Session Cookies: These are used to maintain a session state and last only for the duration of your website visit. They expire when you close your browser.
  • Permanent Cookies: These store a unique code on your device to identify you as an individual user. No personal information is stored in permanent cookies. You can view these cookies in the cookies directory of your browser installation. While these are not required for website functionality, they may enhance your browsing experience.

Clause 5: Links from the Website

5.1. Third-Party Websites

The website may contain links to third-party websites, including social media platforms, payment gateways, appointment scheduling, and live chat platforms. If you select a link to any third-party website, you may be subject to their terms and conditions and policies, which are not under our control.

  • 5.1.1: Hyperlinks to third-party websites are provided “as is,” and we do not necessarily agree with, edit, or sponsor the content on third-party websites.
  • 5.1.2: We do not monitor or review the content of any third-party website. Opinions expressed on such websites are not necessarily endorsed by us.
  • 5.1.3: Users should evaluate the security and trustworthiness of any third-party website before disclosing personal information. We are not responsible for any loss or damage caused by the disclosure of personal information to third parties.

Clause 6: Application of the Electronic Communications and Transactions Act 25 of 2002 (ECT Act)

6.1. Data Messages

Data messages sent by users will be deemed received by us when we respond to them.

6.2. Delivery of Messages

Messages sent by us will be deemed received by the user in accordance with the provisions specified in section 23(b) of the ECT Act.

6.3. Electronic Communications

Electronic signatures, encryption, or authentication are not required for valid electronic communications between us and users.

6.4. Information under the ECT Act:

  • 6.4.1: Users warrant that any Data Messages sent from their electronic devices were sent and authorised by them personally.
  • 6.4.2: This website is owned and operated by Cape Kingdom Nutraceuticals (Pty) Ltd.

6.5. Contact Information:

  • 6.5.1: Address for service of legal documents: 82 Eden On The Bay, Big Bay, 7441.
  • 6.5.2: Contact Number: 021 5546271
  • 6.5.3: Website: www.buchulife.com
  • 6.5.4: Email address: info@buchulife.com

Clause 7: Lodging of Complaints

7.1. Data Protection Complaints

We only process your Personal Information in compliance with this Privacy Policy and relevant data protection laws. If you wish to raise a complaint regarding the processing of your Personal Information, you have the right to lodge a complaint with the Information Regulator:

Innovative natural products harnessing the powerful medicinal properties of Buchu.

Contact Info

  • +27 21 554 6271
  • info@buchulife.com